Zain Khalil Khan

Supporting the technology teams that keep corporate, venue, and trackside operations moving in a high-availability motorsports environment.

• Work across Service Desk, Business Applications, Trackside Technology, and Venue Technology to support users and operational systems.
• Investigate hardware, software, network, and security issues, then document and deliver practical resolutions that minimize disruption.
• Assist with technology deployments and provide clear technical guidance in a fast-moving enterprise environment.

Building an AI-assisted security platform that turns reconnaissance data into structured findings and explainable attack-path analysis.

• Designed multi-input reconnaissance workflows that analyze Nmap and Gobuster output, URLs, and IP addresses for asset discovery and domain profiling.
• Built heuristic analysis that interprets raw logs, maps potential weaknesses to known CVEs, and models plausible exploit paths.
• Integrated real-time OSINT and Google Search Grounding to identify technology stacks, exposed services, and likely misconfigurations.

Developing five internal programs that streamline knowledge sharing, IT operations, workspace administration, financial planning, and employee support.

• Built Knowledge Base, a centralized application that makes internal procedures and institutional knowledge easier for employees to find and use.
• Developed IT History and Workspace Management tools to document technical work, organize environments, and improve operational visibility.
• Created FPA for financial planning workflows and Fixr, an AI-powered IT support application that helps users troubleshoot common technology issues.
• Owned the development of all five applications from requirements and interface design through implementation, testing, and internal delivery.

Providing dependable Tier 1 support for a distributed organization, with an emphasis on clear communication and consistent device setup.

• Resolve PC, application, and Microsoft 365 issues for users across the organization through structured troubleshooting and follow-through.
• Prepare and deploy hardware, configure iPads, and help maintain reliable day-to-day access to workplace technology.
• Translate technical fixes into clear guidance so users can return to work quickly and confidently.

Supporting classrooms, presentations, and events where reliable computing and audiovisual systems are essential.

• Troubleshoot Windows and macOS computers, classroom A/V equipment, and conferencing systems during live academic and event use.
• Support Microsoft Office, Teams, Zoom, Adobe applications, and audio/video workflows for faculty, staff, and students.
• Maintain support documentation and equipment inventory so recurring work stays organized and repeatable.

Handled escalated faculty and staff issues that required deeper diagnosis, careful ticket ownership, and cross-team coordination.

• Diagnosed hardware and software problems across managed Windows and macOS systems.
• Owned and resolved ServiceNow tickets, recording useful technical context and resolution details.
• Coordinated with specialized teams when incidents crossed service boundaries, helping reduce downtime for university users.

Delivered walk-up support across DePaul campuses for users who needed direct, hands-on technical help.

• Resolved device, application, and connectivity issues for students, faculty, and staff.
• Performed malware removal, operating-system installations, and network configuration while explaining each solution in plain language.

Served as a first point of contact for university technology questions while protecting account and system security.

• Triaged technical requests from students, faculty, and staff and guided users toward timely resolutions.
• Balanced responsive customer service with secure support practices and appropriate escalation.

Kept technology-enabled classrooms ready for instruction and responded when classroom systems failed during use.

• Checked and supported COL classroom technology, including audiovisual and presentation equipment.
• Performed system diagnostics and assisted faculty with in-class issues to limit interruptions to teaching.

Combined technical support, information organization, and client service in a professional legal environment.

• Maintained day-to-day IT operations, resolved technical issues, and organized legal documents for reliable retrieval.
• Supported case research and handled client inquiries and scheduling with care for accuracy and professionalism.